Customer Service

Thank you for visiting our website. Our hope is that our online store is always at your service and available to you according to your busy schedule. We are always open to your feedback on how to make the shopping experience we provide better for you.  Should you need to speak to a live representative, please call us at (217) 355-2545 between the hours of 10:00AM and 7:00PM CST, Monday through Saturday or email [email protected]

Please note that a 20% restocking fee will be charged for all items returned to the store.  Should an item be exchanged, you will be charged the regular store retail price for the new item.

How to contact us

Check out our Contact Us page for contact details.

How to return a product to us

At Scrubs Plus our goal is your satisfaction. If you not satisfied with your purchase, it may be returned for any reason within 30 days of purchase. A 20% restocking fee will apply.  You can visit our location to exchange or return your item(s) or return item(s) by mail. Understandably, we cannot accept returns of items that are worn, altered, laundered, embroidered, screen printed, or damaged by the purchaser. Items should be in original condition and packaging with all tags and labels as shipped. Footwear must be clean and in original condition. Please try on your shoes on a clean, dry surface to avoid discoloration to the white soles. Shipping and handling costs are not refundable. To assure proper credit, all returns are subject to inspection upon receipt. There are two ways to return an item: 1) Bring it to our store with your receipt: Scrubs Plus, 901B South Neil Street, Champaign, IL 61820. 2) Mail it with your receipt by using the return shipping information provided below. Ship via insured mail or carrier. Return shipping cost and original shipping and handling are not refundable unless item is manufacturer defective when shipped. If you would like to make an exchange, please refer to the sizing charts to assure proper fit and note "exchange" on the return label. All returns must be shipped to Scrubs Plus, 901B South Neil Street, Champaign, IL 61820